Privacy Policy SA

Last updated: November 2026

At KediBone, we value your privacy and are committed to protecting your personal information. We believe that trust is an important part of your shopping experience, and we take our responsibility to handle your information with care and transparency.

This Privacy Policy explains how KediBone collects, uses, stores, shares and protects your personal information when you visit our website, make a purchase, contact us or otherwise interact with our business.

This policy applies to customers and website visitors in South Africa and is governed by the Protection of Personal Information Act 4 of 2013 (POPIA), together with other applicable South African legislation.

1. Personal Information We Collect

Depending on how you interact with KediBone, we may collect the following information:

• Personal details: Your name, surname and contact information.

• Contact details: Your email address and telephone number.

• Delivery information: Your billing address, delivery address and delivery instructions.

• Order information: Products purchased, order history, transaction details and customer enquiries.

• Payment information: Payment and transaction details processed through our authorised payment service providers.

• Technical information: Your IP address, browser type, device information and website activity.

• Marketing preferences: Your preferences regarding promotional emails and other marketing communications.

We only collect information that is reasonably necessary for the purposes described in this policy or otherwise permitted by law.

2. How We Use Your Information

We use your personal information to:

• Process and fulfil your orders.

• Arrange payment, packaging and delivery.

• Communicate with you about your purchases and enquiries.

• Provide customer service and after-sales assistance.

• Process returns, exchanges and refunds.

• Improve our website, products and shopping experience.

• Send promotional communications where permitted and where you have provided the necessary consent.

• Prevent fraudulent transactions and protect our business and customers.

• Meet our legal, accounting and regulatory obligations.

We will not use your personal information for purposes that are incompatible with the purposes for which it was collected, unless permitted by law or with the appropriate consent.

3. Sharing Your Personal Information

KediBone does not sell or rent your personal information to third parties.

We may share relevant information with trusted service providers where necessary to operate our business and fulfil your orders. These may include:

• Payment processing providers.

• Courier and delivery companies.

• Website hosting and technology providers.

• Email and customer communication platforms.

• Marketing and analytics service providers.

• Professional advisers, auditors and legal representatives where necessary.

We only share the information reasonably required for the relevant service or purpose.

Where third parties process personal information on our behalf, we require appropriate confidentiality and security safeguards.

We may also disclose information where required by law, a court order or a lawful request from an authorised regulatory or law enforcement authority.

4. Payment Security

Payments made through our website are processed using authorised third-party payment providers.

KediBone does not intend to store full payment card details on its own systems. Payment information is handled by the relevant payment provider in accordance with its security and privacy practices.

We encourage customers to review the privacy policies of payment providers when using their services.

5. Cookies and Website Tracking

Our website may use cookies and similar technologies to improve your browsing and shopping experience.

Cookies are small files stored on your device that help websites function and remember certain preferences.

We may use cookies to:

• Ensure the website and shopping basket function correctly.

• Remember your preferences.

• Understand how visitors use our website.

• Improve website performance.

• Support advertising and marketing activities, where applicable.

You can manage cookies through your browser settings and, where available, our website's cookie preferences.

Please note that disabling certain cookies may affect website functionality.

6. Marketing Communications

We may send you information about new collections, product launches, special offers and other KediBone news where permitted by applicable law.

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in our communications or by contacting us at hello@kedibone.com.

Unsubscribing from marketing communications will not affect essential messages relating to your orders, deliveries, payments or customer service enquiries.

7. International Transfers of Information

Some of our website, payment, technology or service providers may operate outside South Africa.

Where personal information is transferred outside South Africa, KediBone will take reasonable steps to ensure that the transfer complies with POPIA, including the applicable requirements for cross-border transfers under Section 72.

8. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against loss, unauthorised access, misuse, alteration, disclosure or destruction.

Access to personal information is limited to those who reasonably require it to perform their responsibilities.

Although we take reasonable precautions, no electronic transmission or storage system can be guaranteed to be completely secure.

9. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary to fulfil the purposes for which it was collected, including order fulfilment, customer service, legal compliance, accounting and the resolution of disputes.

Where information is no longer required, we will take reasonable steps to delete, destroy or de-identify it, subject to applicable legal retention requirements.

10. Your Rights Under POPIA

In accordance with applicable South African privacy legislation, you may have the right to:

• Request access to personal information we hold about you.

• Request correction or updating of inaccurate information.

• Request deletion of personal information where legally permissible.

• Object to the processing of your personal information in certain circumstances.

• Object to direct marketing.

• Withdraw consent where processing is based on consent.

• Lodge a complaint with the Information Regulator.

To exercise these rights, please contact us at hello@kedibone.com.

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites or services.

KediBone is not responsible for the privacy practices, content or security of external websites. We encourage you to read their privacy policies before providing personal information.

12. Children's Privacy

Our website and products are intended for use by adults. We do not knowingly collect personal information directly from children without the appropriate consent or lawful authority.

If you believe that a child has provided personal information to us inappropriately, please contact us so that we can investigate and take appropriate action.

13. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, website, services or legal obligations.

Any changes will be published on this page together with an updated revision date.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact:

KediBone

Business name: The Big Little Company trading as KediBone
Registration number: 2018/602227/07
Office Address: Kya Sands, Johannesburg, South Africa
Email: hello@kedibone.com

For privacy-related enquiries, please use the subject line: Privacy Enquiry.