Terms & Conditions SA

Last updated: November 2026

Welcome to KediBone.

These Terms & Conditions govern your use of the KediBone website and any purchases made through our online store.

By browsing our website, creating an account or placing an order, you agree to these Terms & Conditions.

Please read them carefully before making a purchase.

These Terms & Conditions are governed by the laws of the Republic of South Africa and do not exclude or limit any rights you may have under applicable consumer protection legislation.

1. About KediBone

KediBone is a premium lifestyle brand offering carefully selected products designed to bring comfort, quality and considered detail to everyday living.

References to "KediBone", "we", "us" and "our" refer to the KediBone business operating this website.

References to "you" and "your" refer to customers and visitors to our website.

Our contact details are:

Email: hello@kedibone.com

Business name: The Big Little Company trading as KediBone

Registration number: 2018/602227/07

Office Address: Kya Sands, Johannesburg, South Africa

2. Website Use

By using our website, you agree to:

Provide accurate and up-to-date information.
Use the website for lawful purposes.
Not interfere with the website's security or functionality.
Not attempt to gain unauthorised access to our systems.
Not use our website in a fraudulent, misleading or unlawful manner.

We reserve the right to restrict access to our website where we reasonably believe that it is being misused or accessed unlawfully.

3. Products and Product Information

We make every reasonable effort to ensure that product descriptions, photographs, colours, specifications and prices displayed on our website are accurate.

However, slight variations in colour, texture, appearance or presentation may occur due to screen settings, photography, lighting or the natural characteristics of materials.

Such variations do not necessarily indicate a fault or defect.

Product descriptions and images are provided to help you make an informed purchasing decision.

Please refer to the individual product descriptions and care instructions for information about materials, sizing and product maintenance.

4. Product Availability

All products are subject to availability.

Adding an item to your shopping basket does not guarantee that the product has been reserved.

If a product becomes unavailable after an order has been placed and payment has been received, we will contact you to discuss the available options, including a refund where appropriate.

We reserve the right to correct genuine stock or listing errors and to withdraw products from sale.

5. Pricing and Payment

All prices displayed for South African customers are quoted in South African Rand (ZAR).

Prices displayed on our website will indicate whether VAT is included, where applicable.

Delivery charges, where applicable, will be displayed or communicated before you complete your purchase.

We reserve the right to update product prices from time to time. Any price changes will not affect an order already accepted at the agreed price.

Payment must be successfully completed before an order is processed, unless otherwise agreed in writing.

Available payment methods will be displayed at checkout.

Your payment may be processed through a third-party payment provider. KediBone does not control the processing policies of external payment providers.

6. Placing and Accepting Orders

When you place an order, you are making an offer to purchase the selected products.

You will receive an order confirmation by email acknowledging receipt of your order.

An order confirmation does not necessarily mean that the order has been dispatched.

Orders are subject to stock availability, payment verification and acceptance by KediBone.

If we are unable to fulfil an order, we will contact you and arrange an appropriate resolution, including a refund where applicable.

Please ensure that all order details, including your contact information and delivery address, are correct before completing checkout.

7. Delivery and Shipping

We aim to process and dispatch orders within the delivery timeframes communicated on our website.

Delivery estimates are provided as a guide and may be affected by courier availability, public holidays, weather, operational disruptions or other circumstances outside our reasonable control.

You are responsible for providing an accurate and complete delivery address and ensuring that someone is available to receive the parcel.

Further information is available in our Delivery & Shipping Policy.

8. Returns, Exchanges and Refunds

KediBone wants you to feel confident when shopping with us.

Our Returns & Refunds Policy explains the process for:

Eligible change-of-mind returns.
Free return arrangements.
Faulty, damaged or incorrectly supplied products.
Exchanges and refunds.

Nothing in these Terms & Conditions limits your statutory rights under the Electronic Communications and Transactions Act or Consumer Protection Act.

Please refer to our separate Returns & Refunds Policy for full details.

9. Consumer Protection

KediBone is committed to treating customers fairly and complying with applicable South African consumer protection legislation.

Where applicable, customers retain their statutory rights in respect of product quality, safety, suitability and defects.

In particular, the implied warranty of quality under Section 56 of the Consumer Protection Act remains unaffected.

10. Intellectual Property

All content appearing on the KediBone website, including brand names, logos, photographs, product descriptions, graphics, designs, text and other creative materials, is owned by or licensed to KediBone unless otherwise stated.

No content may be copied, reproduced, distributed, modified or used for commercial purposes without prior written permission.

Unauthorised use of KediBone's intellectual property is prohibited.

11. Website Accuracy and Availability

We make reasonable efforts to ensure that our website operates correctly and that the information displayed is accurate.

However, we cannot guarantee uninterrupted access or that the website will always be free from technical errors.

We reserve the right to maintain, update or modify website features and content where reasonably necessary.

12. Limitation of Liability

Nothing in these Terms & Conditions excludes or limits any liability or consumer right that cannot lawfully be excluded or limited under South African law.

Subject to applicable legislation, KediBone will not be responsible for losses arising from circumstances beyond our reasonable control, including third-party service interruptions or delivery disruptions.

This clause does not affect your statutory rights.

13. Third-Party Services

Our website may make use of third-party services, including payment processors, delivery companies, website hosting providers and analytics services.

These services may be governed by their own terms and privacy policies.

KediBone is not responsible for the independent terms or privacy practices of third-party providers, subject always to our obligations under applicable law.

14. Privacy

Your personal information is handled in accordance with our Privacy Policy and applicable South African data protection legislation, including POPIA.

By using our website, you acknowledge that you have had the opportunity to review our Privacy Policy.

15. Changes to These Terms

We may amend these Terms & Conditions from time to time to reflect changes in our business, products, website or legal obligations.

The updated version will be published on our website with a revised date.

Changes will not retrospectively remove rights that have already accrued to customers under applicable law.

16. Governing Law

These Terms & Conditions are governed by the laws of the Republic of South Africa.

Any disputes will be dealt with in accordance with applicable South African law and the rights available to the parties.

17. Contact Us

If you have any questions regarding these Terms & Conditions, an order or our products, please contact:

KediBone